Our Commitment to You

At Catena Cream, we understand the frustration of dealing with persistent folliculitis, scalp inflammation, or skin that refuses to heal after trying countless remedies. We craft every jar of Folliculitis Remedy cream with meticulous care, and this dedication extends to addressing your concerns, refund requests, and product issues. This policy details what qualifies for a refund, what does not, and how to contact us for assistance.

15-Day Money-Back Guarantee for First-Time Customers

If you’re trying Folliculitis Remedy cream for the first time and it doesn’t suit your skin’s needs, we offer a one-time, 15-day money-back guarantee. This applies to a single jar purchased directly from our website and is exclusive to first-time customers. Refunds cover the product cost only; original shipping fees are non-refundable. To request a refund, submit your request within 15 days of delivery.

To start the process, email contact@catenacream.com with your order number and a brief note about your experience. While optional, including photos can help us enhance our support and better understand your needs. Once approved, your refund will be processed to your original payment method, typically within 7–10 business days, depending on your bank or card provider.

Why We Do Not Accept Returns

For hygiene and safety reasons, we cannot accept product returns. Catena’s Folliculitis Remedy cream is formulated for use on irritated, inflamed, or sensitive skin. Once a jar leaves our facility, it cannot be resold or restocked safely. As a result, all sales are final after shipment. If you’re new to Folliculitis Remedy, we recommend starting with a single jar to test its effectiveness before ordering larger quantities.

What Is Not Eligible for Refund

To maintain the integrity of our refund policy, certain purchases are not eligible for refunds. These include duo jars, trio packs, repeat orders, or any products not purchased directly from www.catenacream.com. Refunds are available only for first-time purchases of a single jar made through our official website.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Contact Us

If you have questions about a recent order or need assistance with eligibility, we’re here to help. Reach out to us at contact@catenacream.com with your order number, and our team will review your request with care and respond promptly.