At Catena Cream, we recognize that when folliculitis flares or eczema irritates, swift delivery of relief is essential. That's why we handle each order with precision and promptness—from processing in Virginia to arrival at your doorstep—ensuring your path to clearer skin starts without delay.

This Shipping Policy covers our destinations, processing timelines, delivery estimates, fees, and steps for any transit hiccups. By ordering, you accept these guidelines.

Shipping Carrier

We ship worldwide via USPS First-Class Mail from our Virginia facility. Select countries appear at checkout; if yours isn't listed, shipping isn't available yet.

Processing Time

Orders process within 1–2 business days, excluding Saturdays, Sundays, January 1, August 15, November 1, December 8, and December 25. Placements on those days shift to the next business day. You'll get a tracking email once shipped.

Delivery Timeframe

Domestic U.S. deliveries typically arrive in 3–7 business days. International shipments take 7–21 days, varying by customs and local services.

Shipping Fees

Shipping costs $7–$30 based on location and display at checkout. Orders over $75 qualify for free shipping within the contiguous U.S.; additional fees apply to Alaska, Hawaii, or remote areas.

For global orders, duties, taxes, or customs charges aren't included and fall to you upon receipt. We can't estimate or cover them—check your local customs for details.

Incorrect Addresses

Enter accurate addresses at checkout. Errors leading to undeliverable packages mean no refunds or reships; if caught pre-shipment, email us immediately to attempt fixes, though printed labels lock in details.

Undeliverable returns (invalid addresses, refused, or unclaimed) yield product refunds minus shipping once inspected—no reshipment.

Missing Package

If tracking shows "delivered" but your package is missing, wait 1–2 business days, search nearby, and check with neighbors. Then, contact us within 7 days of the scan with your order number for investigation. We're not liable for confirmed deliveries or theft without proof.

Delays

For delays beyond 15 business days, reach out—we'll probe with USPS. Weather, holidays, or customs can extend times, but we prioritize quick resolutions.

Damaged Arrivals

Email contact@catenacream.com within 7 days with order number and photos of item, label, and packaging for replacement eligibility. Late or photo-less claims may not qualify.

Missing contents? Notify us within 7 days, detailing the shortfall with box photos. We'll verify packing and correct it promptly.

Contact Us

For delivery queries, email contact@catenacream.com within 7 days of expected arrival, including your order number. Our team responds swiftly to keep your relief on track. Late contacts risk ineligibility.